With CXFirst, you can digitise all operational or process SOPs in decision tree format. Customer facing teams can use actions led by nudges available to them in form of a guided flow / chat bot, telling them - what to say and what to do. This way, elevating Customer Experience by bringing consistency in communication. Quality monitoring for the transactions and customer issues can be done by the Quality and Training teams through the platform. Quick feedbacks, engagement, kudos are a few things you can achieve with the product.