The Zendesk suite is a complete cloud solution for multi-channel customer service. With it, your startup can deliver a customer experience that lives up to your customers’ expectations. Simple to use and powerful, this SaaS software is ideal for improving customer satisfaction, boosting retention rates and supporting your business growth.

This software tool is ideal for ensuring a presence on all the channels that matter to your customers: your website, telephone, email, chat or social networks. By centralizing tickets from all channels in one place, you gain efficiency. In just a few clicks, escalate tickets, assign tickets or send notifications to agents.

Thanks to its unified workspace, Zendesk enables your agents to collaborate more effectively. They have access at all times to the information they need, and can easily exchange information with their peers. The experience becomes smoother and more enjoyable. What’s more, your agents can respond more quickly to customer requests thanks to the numerous automation features available. By designing customized workflows, you can significantly streamline and accelerate your processes.

What’s more, comprehensive and relevant analysis functionalities enable you to monitor performance. With an integrated survey tool and customized reports, you have everything you need to improve your customer service and delight your customers.